At Hireframe, we connect companies with exceptional talent who drive meaningful results. One standout example is Xyrene, whose expertise in customer success helped an EduTech company refine its onboarding, support, and retention strategies, turning everyday processes into lasting growth.

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The Challenge

The company faced a crucial hurdle: moving clients seamlessly from pre-sales to post-sales, while keeping them engaged and committed over time. They needed someone to own the onboarding journey, support clients proactively, and manage renewals.

Hireframe matched them with Xyrene, whose skills in project management, process improvement, and client communications quickly made her a vital asset.

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Xyrene’s Role

Over her 5 years at Hireframe, Xyrene’s role evolved significantly:

• Early on, she crafted proposals based on sales conversations and managed contracts to ensure smooth, on-time billing.
• As she grew, she collected creative assets and built client portals to simplify onboarding.
• She launched weekly webinars and supported clients via email and live chat, boosting engagement and satisfaction.
  She eventually took charge of renewals and proactively monitored churn risks to strengthen retention.
  

Her growth reflects not just her adaptability—but the real value of long-term, hands-on customer success.

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The Results

Xyrene’s structured, hands-on approach delivered measurable improvements:

• Client ramp-up time was significantly reduced
• Optimized post-sale process
• Retention improved.
  

By elevating customer success from a process to a growth driver, Xyrene helped the company turn customers into loyal advocates - a difference that directly impacts growth and revenue.

At Hireframe, we’re proud to connect businesses with professionals who don’t just fill roles—they make a real difference.

Want to elevate your customer success strategy? Let’s talk.