When you are acquiring customers faster than you can onboard them, it might be time to hire a Customer Onboarding Specialist. 

A slow and clunky onboarding process might leave a bad first impression with your newly acquired customer, so don’t let an onboarding bottleneck persist for too long. Most companies’ solutions involve a mix of people, processes, and technology. 

As a staffing and recruiting firm, we at Hireframe focus on the people piece. 

Our analysis of the 38 available customer onboarding jobs in May 2025 reveals key insights about salaries, requirements, and hiring trends that every company should know when recruiting for these critical positions.

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The Roles: More Than Just an "Onboarding Specialist"

While many titles centered around the familiar "Customer Onboarding Specialist," the actual scope varied widely. Some examples included:

• Senior Customer Onboarding Specialist, Midmarket
• CRM Onboarding Specialist – Hotel SaaS
• LLM Onboarding & Customer Success Specialist
• Customer Onboarding & Enablement Specialist
• Client Onboarding Specialist – Time & Labor
  
  

This variety signals how onboarding roles are being tailored to the company’s vertical, tool stack, and customer experience model.

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Industries Hiring Customer Onboarding Specialists

Of the 38 open customer onboarding jobs that we analyzed in May 2025:

• 22 roles (58%) were in SaaS or Tech companies
• The rest came from industries such as:
  
  • Business Consulting
  • Insurance
  • Hospitality

This confirms a growing investment in customer onboarding across both software and services, though customer onboarding roles are the most prevalent at software companies.

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Unique Job Requirements We Came Across

Not every onboarding role looks the same. Here are a few unique requirements that stood out:

1. Loan underwriting experience: One fintech company requires onboarding specialists to have experience in loan underwriting and verification because the role involves reviewing applications and helping customers navigate approval, not just product setup.
2. LLM and AI training skills: A GenAI company is hiring onboarding specialists with experience training large language models (LLMs). These specialists help customers improve their AI workflows, so the role combines onboarding with hands-on technical guidance.
3. People management experience (for an individual contributor role): Another company listed team leadership experience as a requirement, even though the role isn’t formally a manager. The onboarding specialist is expected to coordinate across support and implementation teams, acting as a lead during customer setup.
   
   

These examples show how onboarding roles can vary widely based on the product’s complexity, industry, and company-specific culture and needs.

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Top Hiring Requirements for Customer Onboarding Specialist Roles

Excluding the outliers, most job listings consistently asked for:

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• Customer onboarding or implementation experience: Most listings mention direct experience helping customers set up or adopt a product. This shows companies want people who’ve handled the early stages of the customer journey, not just general account management.
• Familiarity with SaaS tools and CRMs: Many roles expect candidates to be comfortable with platforms like Salesforce, HubSpot, or similar tools, reflecting the similarities in onboarding workflows across software companies.
• Strong communication and project coordination skills: Written and verbal communication and managing timelines and internal handoffs are critical to keep onboarding on track and aligned across teams.

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These baseline expectations indicate that most companies seek proactive, customer-facing professionals who can blend soft skills with a process-oriented mindset.

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Customer Onboarding Specialist Salary Ranges (May 2025)

Out of the 38 jobs reviewed, 19 shared salary ranges for the roles. Below is a summary:

• Minimum: $33,000/year
• Median: $70,000/year
• Maximum: $165,000/year

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💡 Two trends drove higher salaries:

1. Technical experience (e.g., SQL, APIs, or AI tools)
2. Sales-oriented onboarding (roles supporting upsells, renewals, or enablement)

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Have you considered hiring overseas for your Customer Onboarding roles? 

At Hireframe, we help companies scale faster by placing Customer Onboarding Specialists who are vetted, trained, and cost-effective. Our clients save up to 60% compared to hiring in the United States.

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Please reach out to us here to learn more!