This candidate will be responsible for focusing on supporting daily operations, specifically on setting high standards for exceptional customer service. This position must have strong attention to detail, problem-solving, and effective communication with external and internal customers. This role will be responsible for managing sensitive external stakeholder relationships. The position will report to the Head of North American Collections.

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This role will be working from home permanently and during U.S. business hours.

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Duties and Responsibilities

• Oversee day-to-day activities and support all Collections efforts by managing open receivables on assigned accounts through emails and phone calls with customers to ultimately drive DSO set by our team.
• Drive against targets by executing workflows and monitoring metrics daily on assigned accounts
• Establish relationships with key client Accounts Payable personnel and serve as the dedicated point of contact with the client to facilitate cash collection and credit processes
• Manage the allocation of requests, bring resolution to complex client issues, and manage first-level escalations, while maintaining high standards for accuracy, timeliness, and professionalism
• Work on moderately difficult account assignments requiring judgment or making recommendations
• Field general AR/AP questions for clients and assist in research and resolution of any payment issues
• Work with the Credit team to arrange for payment schedules to collect funds on accounts in arrears
• Lead biweekly meetings with Business Leaders regarding the status of open receivables and make informed recommendations
• Establish and maintain effective and cooperative working relationships with other departments (Credit, Account Management, Sales, Disputes, Legal, etc.) to help  drive collections and help resolve issues relating to past-due accounts
• Partner with the AR manager to identify ways to improve SOPs and processes 
• Perform Finance & Accounting month-end close processes and other ad-hoc projects as needed

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Requirements

• 3+ years of finance or accounting experience in the area of B2B Accounts Receivable or Collections, previous startup experience is a plus
• Previous experience building and managing external and internal stakeholder relationships
• Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills with the ability to deal tactfully, confidently, and ethically
• Competitive and creative drive to win over customers and internal stakeholders
• Ability to work both independently and collaboratively as part of a team while managing multiple priorities in a fast-paced environment
• Goal-oriented, self-starter, proactive with excellent organizational skills 
• Proficient in problem-solving, research, and client follow-up to both external and internal contacts
• Ability to adapt to rapid changes typical of a start-up
• BA/BS required; undergraduate degree in Accounting, Business, Economics, or Finance strongly preferred
• Advanced PC skills including proficiency in Microsoft Office, pivot tables, V-lookups, and formulas. Ability to interpret and analyze data and make recommendations based on findings. 
• Experience with Netsuite, Tesorio, Trovata, and Stripe is a plus

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Hireframe provides revenue operations outsourcing solutions for B2B SaaS. We are a remote-first company with team members in the United States, Mexico, and the Philippines.

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Our values are

• Learn fast. We listen, empathize, analyze, and iterate to learn and learn fast. Our team celebrates personal development, and strengthening our ability to absorb and retain information quickly is imperative to delivering for our partners.
• Always follow-through. We do what we say we are going to do. It’s that simple. We’ll follow through on our promises, consistently seek your feedback and apply lessons learned to future deliverables.
• Collaborate frequently. Our job is impossible to do without a high degree of well-orchestrated collaboration. Because teamwork and collaboration are in our DNA, we tend to share an orbit with like-minded people.
• Embrace change. Change comes at us from all angles, and we thrive in it. Sales, marketing, and customer success are inherently dynamic, and the companies we work with are growing and innovating quickly. With change comes growth and opportunity.